HOSPITALITY
The way we communicate affects every aspect of a hospitality organization. Consultative focused communication training enhances mindset, skillset, and the guests overall experience by designing commitment-based conversations.
An assessment is done to elicit the training focus which best serves your operation. A customized training workbook is then created based on those results.
The times, days, and duration of sessions will be determined that best accommodate the functionality of your organization.
OUR TRAINING APPROACH
Effective communication is the cornerstone of outstanding hospitality. Our Hospitality Communication Training Program empowers your team to create unforgettable guest experiences and cultivate a positive work environment.
Effective Listening
Techniques for active listening and understanding guests' needs.
Clear and Concise Messaging
Ensuring all communication is understood and accurate.
Building Rapport
Establishing connection and trust with guests.
Handling Complaints
Strategies for managing and resolving guest complaints.
Upselling and Cross-selling
Techniques for recommending additional services and products.
Cultural Sensitivity
Communicating effectively with guests from diverse backgrounds.
